RETURN & REFUND POLICY

Thank you for shopping with Smart Lighter India. We want you to have a smooth and satisfying shopping experience. Please read our return and refund policy carefully.

Return Eligibility

We accept returns under the following conditions:

• The product is damaged, defective, or not working properly
• The wrong product was delivered
• The product is unused and in its original packaging

Customers must request a return within 48 hours of delivery.

Non-Returnable Items

For safety and hygiene reasons, some items may not be eligible for return once used or opened.

Products that show signs of use or physical damage caused by the customer may not qualify for a return or refund.

Return Process

To request a return, please contact us with the following details:

• Order Number
• Product Name
• Clear photos or video of the issue
• Your contact details

📧 Email: smartlighterindia@gmail.com
📞 Phone / WhatsApp: +91 8240644316

Our support team will review your request and guide you through the return process.

Refund Policy

Once the returned product is received and inspected, we will notify you about the approval of your refund.

If approved, the refund will be processed within 5–7 business days.

For Cash on Delivery (COD) orders, refunds may be issued via bank transfer, UPI, or another agreed payment method.

Order Cancellation

Orders can be cancelled before shipment. Once the order has been shipped, cancellation may not be possible.

Contact Us

If you have any questions about our return policy, feel free to contact us:

Smart Lighter India
📧 smartlighterindia@gmail.com
📞 +91 8240644316